Last updated: November 2026
Fire Shaper Bundall is operated by THE SURIE TRUST (ABN 80 984 624 780) ("Fire Shaper", "we", "us", "our"). We respect your privacy and handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, how we use and protect it, and how you can access or correct it or make a complaint.
1. What information do we collect?
We collect personal information when you book or attend a class, buy a pass or membership, register on our site, subscribe to emails or text messages, complete a form or survey, or contact us. This may include:
- your name, email address, mobile number, postal address and date of birth
- booking, attendance and purchase history
- emergency contact details
- health information you give us, such as injuries, medical conditions or pregnancy, so we can keep you safe in class
- your communication preferences and records of your consent to receive emails or text messages
- information about how you use our website (see section 10)
Health information is sensitive information under the Privacy Act. We only collect it with your consent and only use it for your safety and to tailor your practice.
You can browse our website anonymously. If you do not give us the information we ask for, we may not be able to take your booking or provide some services.
2. How do we collect it?
We collect information directly from you: online, in the studio, by phone, email or text message, and through our booking and intake forms. We may also receive it from booking partners such as ClassPass when you book through them.
3. What do we use your information for?
- to take bookings, process payments and provide classes, passes and memberships
- to keep you safe in class
- to respond to your questions and requests
- to send you information about your bookings and account
- to send you news, offers and class reminders by email or text message where you have agreed to receive them
- to improve our classes, website and customer service
- to run promotions, competitions and surveys
- to meet our legal obligations
4. Direct marketing and opting out
We only send marketing emails and text messages in line with the Spam Act 2003 (Cth). Every marketing email includes an unsubscribe link, and you can opt out of text messages at any time by replying STOP. You can also contact us using the details in section 14 to change your preferences. Opting out of marketing will not stop messages about bookings you have made.
5. Who do we share your information with?
We do not sell, rent or trade your personal information. We only share it with:
- service providers who help us run our business, such as our booking system, email and SMS platforms, payment processors, website host and IT support. They may only use your information to provide their service to us and must keep it confidential
- our professional advisers, such as accountants and lawyers
- anyone we are required or authorised by law to share it with, or where needed to protect someone's life, health or safety
- a buyer or successor of our business, if the business is sold, so that your bookings and membership can continue under the new operator
6. Overseas disclosure
Some of our service providers store or process information outside Australia, mainly in the United States (including our booking, email marketing and SMS platforms). We take reasonable steps to make sure these providers handle your information consistently with the APPs.
7. Mobile information and text messaging
If you give us your mobile number and opt in to receive text messages, we use it only to send you the messages you agreed to, such as booking reminders, class updates and offers. Message frequency varies. You can reply STOP at any time to opt out, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging opt-in data and consent will not be shared with any third parties or affiliates. The only exception is the SMS service providers who deliver messages on our behalf, who may use this information solely to send our messages and for no other purpose.
8. How do we protect your information?
We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, change or disclosure. These include secure (SSL/TLS) connections on our website, password-protected systems with access limited to staff who need it, and reputable service providers with their own security controls. Card payments are processed by our payment providers; we do not store full card numbers on our website.
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
9. Automated decisions
We use automated tools to send emails and text messages based on things like your bookings and class attendance (for example, a reminder after your first class). The kinds of personal information these tools use are your contact details, booking and attendance history, the pass you hold and your communication preferences. We do not use computer programs to make decisions that could reasonably be expected to significantly affect your rights or interests, and a staff member is always available if you have questions about how a decision was made.
10. Cookies and website analytics
Our website uses cookies, small files stored by your browser, to remember your preferences, keep the site working and understand how visitors use it. We may use analytics and advertising tools such as Google Analytics and Meta (Facebook) Pixel, which collect information about your visit such as pages viewed and device type. You can set your browser to refuse or warn you about cookies; some parts of the site may not work properly if you do.
11. How long do we keep it?
We keep your information only as long as we need it for the purposes in this policy or as required by law, such as tax and record-keeping obligations. When we no longer need it, we take reasonable steps to destroy it or de-identify it.
12. Children and young people
Our services are intended for adults. If someone under 18 attends a class, we collect their information with the consent of a parent or guardian, and only what we need to provide the class safely. We do not knowingly send marketing to anyone under 18.
13. Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us (section 14). We will respond within 30 days. We may need to verify your identity first. If we refuse a request, we will tell you why.
14. Contact us and complaints
For questions, requests or complaints about privacy, contact:
Privacy Officer, Fire Shaper Bundall
Email: bundall@fireshaper.com.au
Post: 117 Ashmore Road, Bundall QLD 4217
We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
15. Third party links
Our website may link to other websites. They have their own privacy policies, and we are not responsible for their content or practices.
16. Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with the date it was last updated at the top.
17. Terms and Conditions
Please also read our Terms & Conditions, which govern the use of our website.
Your consent
By using our website and services, you consent to this privacy policy.