Reservations Cancellations Waitlists

WAITLISTS & BOOKINGS

NEW GUIDELINES

We’ve updated our process for making online class reservations, cancelling your class and coming into class from a waitlist. These are important changes that will help our community to be able to practice and not miss out on their Fire Shaper.

RESERVATIONS & BOOKINGS
1. Once you make a booking you are committed to attending that class. If you do not want to attend you must cancel your booking. See cancellations below for terms.
2. You can only book up to 6 days in advance. Each day a new day opens up as the 6 day window continues.
3. If you are using our onine system we highly recommend that you enable ALL texts & email communications in your profile so that you get your reminders and notifications.

WAITLISTS
1. If you put yourself on a waitlist you will be automatically added to class as people cancel their bookings. If you waitlist yourself you must be committed to take the booking if you are added to the class. If you are not then please remove yourself from the waitlist.
2. IMPORTANT: You must enable ALL texts & email communications in your profile so that you get your reminders and notifications. If you miss the notification and are added you will still be charged as if you attended.
3. If you do not make it in on a waitlist you will not be charged for the class.

CANCELLATION POLICY
1. To cancel your reservation you must do so within 12 hours of the reservation time. We must do this because waitlisted people need adequate time to be notified of being added into class.
2. Once the 12 hour window passes you are committed to the class and will be charged for it whether you show or not.

NO SHOW POLICY
1. Class Packs: If you do not show up for a class reservation the class will be deducted from your account.
2. Unlimited Members: If you do not show up for a class reservation you will be charged $18 for the missed reservation. This fee will need to be paid upon your next visit.

PURCHASE POLICY
• All credit card charges will incur a 1.7% processing fee
• All purchases are final